We are so happy with the results of your work! Our outrageous electric bills went from $384 a month to $140 a month. P.V.
The cost of the service is higher than I was paying before, but the service is so much better! S.T.
We have been using Flat Rate for years to service out heating and air conditioning needs. We never had problems with Flat Rate’s customer service. The technicians are prompt, knowledgeable and friendly. We would definitely recommend Flat Rate to anyone looking for affordable, quality work. D.S.
Andy was very professional, courteous, and did the work in a timely manner. L.S.
Armand had good spirit! Hard worker! Cleaned up after himself. Gave me tips on how to keep my sewer running clear. N.Q.
I will be calling Flat Rate Home Services again when needed. Very good first impression! K.R.
Our tech was very courteous and professional. He explained everything very clearly and did a superb job! I would highly recommend Flat Rate to others! T.W.
My furnace failed last winter and I chose Flat Rate to take care of the problem. I have worked with countless contractors over the years and they were, by far, the most professional and knowledgable company I have ever received service from! D.J.
Technician was very polite. Informed me of what work would be done to correct my issues, gave me complete quote before working and took time to thoroughly explain what he did. Offered helpful suggestions for efficiency of outside water source. D.R.
Andy G. was helpful. He cleaned the “back-up” problem and then did a camera inspection showing that tree roots were the problem (as we had assumed). Andy also suggested some possible fixes for sewer backup in heavy rains and possible solutions for old clay tiles that will eventually fail. R.K.
Very pleased with the job done! Keep up the good work! Thumbs up! E.G.
I chose Flat Rate to come to my home out of the six companies I had called. They won me over with their reasonable service call and their outstanding customer service! Y.H.
I recently relocated to the Wisconsin area an bought a new home. Soon after moving in, I realized the house had too many issues for me to handle myself. There was an odd, musty smell coming from the bathroom sink with a “gurgling” sound in the sink piping nearly every time I flushed the toilet. To make matters even worse, the heat was hardly functioning at all, and being winter time, I could barely sleep the first night, it was so cold. I asked one of my new coworkers if they had a company they could recommend and they pointed me to Flat Rate 24 Hour Home Services. I am so glad they did! Not only did I hear amazing things about their services after asking around, I could not be happier with their services! They fixed all of my new home’s issues at a cost that was reasonable, and ALL their staff were amazing from the first phone call to the technician coming to my home! And…everything works beautifully! You can even schedule their services on-line! C.V.
Randy was so much fun but yet professional and knowledgeable. We would never had guess to look behind our bushes to discover the piping to our sump pump had came a loose and what Randy had to go through to repair it. Needless to say every time I look at my bushes I think of Randy. Flat Rate this was a great first impression that I will never forget, I will be using your services again! Thank You!! J.G.
All the people were very nice and helpful. C.S.
Greg, Jessie and Brian installed a backwater valve outside. Jessie knew how to really handle the excavation. Greg and Brian did the hookup – they installed it perfectly. It’s even working underwater. I can’t say enough about their detail to the job: very conscientious, worked well together. I am so very grateful to Flat Rate Plumbing. R.B
I think “outstanding” says it all. Nice job, well done. Thank you for doing it all in one day! R.W.
Bob was very informative and went above and beyond getting the job done right. Very nice serviceman! A.S.
Armand did exactly what I needed to have done and I believe he did it in a cost-effective way! He also worked quickly and was out of the way faster than expected! D.D.
Our technician was very professional, answered all of my questions, told me what he was doing and why. I appreciated that! T.S.
Andy was extremely efficient in the installation and had a very congenial demeanor. Excellent service!!! L.L.
The teamwork and coordination was outstanding! At least 5 team members were involved to complete the job in a short time for me. E.R.
I absolutely love their service! I will always use Flat Rate. R.E.
The technician sent to my home was amazing! He took the time to answer all my questions. I will definitely call again for all my future work. F.P.
Flat Rate Home Services came out and did a tune up on my AC. The technician called before coming to let me know when he would arrive; he was kind, professional and very diligent about the work he did. He answered all of my questions. I highly recommend Flat Rate Home Services and will go to them with all my plumbing, heating and AC needs! J.T.
I have used the HVAC services for a few years now (including purchasing a new furnace last year) when I decided to try their plumbing service. Even though numerous issues were identified that needed updating (= $$$), they were very forthcoming and up front with the necessity of repairs and the scope of what needed to be done and how long it would take. I feel very comfortable using their services. D.C.
I have nothing but good things to say about my experiences with Flat Rate Home Services. The first time I called them it was an emergency call and a little stressful, but the response and the fix were prompt and professionally done. This time I had an “elective” project and the call went to Flat Rate with no hesitation. They even let me request that my previous technician Armand come back here for the job. If all of the techs there are half as efficient and knowledgeable as Armand, then they have to be a great company. D.H.
You responded within 30 minutes of my call and I had hot water that morning! Awesome service! K.F.
Would recommend to anyone! Great service! G.E.
Liked the fact that he took the time to talk to us about some other work we wanted done. He was very helpful to us! D.B.
Very professional, courteous, did a fantastic job!! Highly recommended for future work!! C.C.
I do appreciate the care I received about the toilet repair in my home. Bob arrived promptly and went above top rate service. I felt satisfied and a job was well done here! Thanks again! S.G.
We have HOT showers! Thank you! My granddaughter just got out of the shower and said, “that’s the best shower I’ve had”. We are VERY happy. If I would have had some banana bread made, you would have been given one! S.H.
Andy did an excellent job and I appreciate your company’s quick response on short notice. I’m happy to give your service the highest ratings! D.D.
Extremely pleased with the service and the quick response when we called. D.D.
David was a great plumber. He is very professional – he took the time to explain everything to us! The office staff were very fast – we sent an email and they called us right away! C.B.
Plumber was very pleasant. Excellent. Polite. Affordable. I will call them again if needed. Arrived within an hour. Very happy with technician #84. S.G.
Hi, we had a great experience. I couldn’t give 5 stars because our guy was over an hour late. But his service & demeanor were fantastic. We updated our bathroom and needed a plumber to do the sink connection. We don’t do DIY plumbing or electrical, that’s for the pro’s! A.J.
Our basement was flooding and we called Flat Rate for a backed up pipe. He came fixed it within an hour and was very efficient and friendly. Definitely recommend this company and will call again!!!!! N.D.
Very satisfied with their services for our company. Professional and efficient. H.M.
Flat Rate Home Services came out and did a tune up on my AC. The technician called before coming to let me know when he would arrive; He was kind, professional and very diligent about the work he did. He answered all of my questions. I highly recommend Flat Rate Home Services, and will go them them will all my plumbing, heating and AC needs. J.T.
In the past when we have had plumbing problems we have called another plumbing company. We made an appointment to have some pipes snaked. They basically came to our house and did the same thing we did, because they didn’t have equipment that would work to reach the clog. They wanted us to work around their schedule which meant taking off of work. We were not willing to do that. So we decided to go purchase the pressure tank and do it ourselves. We decided instead of making tons of trips to the store to get the tools or misc items needed to do the job, it would make more sense to call a professional. We thought we would try Flat Rate Home Services. We are so glad we did. They worked around our hours. The service was excellent. They went ahead and installed the tank for us even though we didn’t purchase it through them and the tank was somewhat out-dated. Who doesn’t want to save a little money? The price was reasonable. I feel like a very honest company and we will definitely be using their services from now on. I would highly recommend this company. So thanks guys!!! Happy customers V.W.
Very nice person, friendly, did a great job! Well pleased! M.A.
Service man was very polite and did a satisfactory job. I will recommend him to the other condo units. C.G.
We had a toilet installed, also a water heater. Both jobs were well done. The technicians were helpful and friendly. J.D.
Overall, the tech was very knowledgeable, prompt, and pleasant. Had questions about future work, which he answered very professionally. Very nice and a big plus to have someone who knows what they’re doing! J.B.
Talk about “Johnny on the spot” – WOW!! Bob arrived on time with a smile, and boy did I need that! Great service and knowledge! M.V.
Service was prompt – serviceman polite and explained all work needed and steps to complete it. Worked speedily as possible. Friendly. T.B.
Workers were courteous and efficient, and diligent in solving the problem. D.R.
I called because your ad said 24-hour and same day service. I was assured that the tech would have the water heater needed on his truck. I was not disappointed on any of these points. Bob was great…personable AND efficient! S.F.
We had nothing less than the best service from Flat Rate. Our furnace went on us and we were given a fair price. They also did everything they could to make sure the job was done right. I would hire Flat Rate in a heart beat for any of our HVAC needs in the future. I would go do far as to say we wouldn’t need to look anywhere else! R.S.
Out of the many companies I called on Saturday night to service my leaking water heater they were the only ones that answered. J.W.
The Flat Rate technician was terrific. Our sink was backed up and he spend a great deal of time unclogging it. I am not sure that it has been done in the last 60 years! This of course happened right before a holiday and with lots of cooking to be done. He came as soon as he could and saved the day! J.B.
Bob & Brian (did not get last names) were extremely professional & did an awesome job in explaining what needed to be done to replace our broken water heater. We found out that the person (not your company) that installed our energy efficient furnace did not properly line our chimney. Bob and Brian took the time to explain the options and costs and put no pressure on us to make a decision. Once a decision was made they installed the unit, and took the time to explain how it works, and the yearly maintenance that was needed to be done to make it last a long time. We also took the additional warranty once it was explained to us the benefit of having it. Once again no pressure was put upon us to do so. We have used Flat Rate numerous times, but felt that this was our nicest experience. Thanks Bob & Brian for a job well done. D.P.